We do our best to keep Metaverse stable and working well, but it is in a constant state of development, and if it does crash on your computer, here's what you can do:
- Make sure your graphics card drivers are up to date. This is the most common cause for a crash, so it's important to make sure everything's updated. Click here for instructions.
- Restart your computer. Seems simple, but if memory is constrained this will clear it up.
- Try the troubleshooting steps listed here.
- Email us at [email protected] and be sure to include the following:
- As many details as you can about the crash (how often it happens, when it happens, etc).
- Your dxdiag report. You can get this in Windows by clicking on the Start menu, then clicking on Run. Type dxdiag and click OK. Click the Save All Information button and in the Save As dialog, make sure it's set to save as a .txt file.
- Right-click on Metaverse in Steam and click on Properties. Select the Local Files tab, then click the Browse Local Files button. On Windows, you should see a Metaverse_Data folder. If there are any other folders next to that one (don't include the Cubic_Data folder if it's there), zip them up and email them to us. Also check inside the Metaverse_Data folder for output_log.txt and email that to us as well.
We welcome all feedback and are working hard to make Metaverse the best it can be. Please don't hesitate to tell us how we're doing in the forums. It's also possible that other players may have solutions to the same problem, so posting in the forums is another great way to get support.