Hi all!
Some users trying to play Online Games have been reporting that they are getting the "Service Unavailable" at random moments. This problem seems to have been getting worse in the last week.
We have been investigating this problem. Our service provider doesn't see anything specific from their side that could be disconnecting players. The only thing that we can think of is that it has something to do with the Covid-19 Quarantine situation in Europe. People all around are having problems keeping connections to services as their internet providers are flooded with traffic. You can read more about it here: https://www.bloomberg.com/news/articles/2020-03-12/housebound-italian-kids-strain-network-with-fortnite-marathon
However, as we have been routing most people through Europe to not separate our player base, we have decided to try to route them through America instead. We don't know what effect it will have, but hope it will solve the situation for some. Please let us know if it has positive or negative effect on you.
We are super sorry that our users are dealing with this. We will keep investigating and try to figure out if there are more ways we can keep you connected!
- Porcelain Fortress