Community Update #2: Hotfix Beta Branch 25/09/19

The Surge 2 · published 7 years ago

Hello,

Thank you so much for all your feedback since the release yesterday. We are really hard at work addressing some recurring and urgent technical issues.

Today we invite you to try out the beta version of our next hotfix, including keybind and some potential performance fixes.

Change log

Fixed an issue with Inventory keybind input
Potential stuttering fix
FLR Crash fix : file checker tool

For now, we advise you to try the following settings when you play The Surge 2:

V-Sync = off
FPS limit = 90
Anti-Aliasing = TAA or off

We hope this could fix your performance issues. Please give us your feedback on this.

Please keep us updated in the replies on the current performance state for you with this beta branch.

FLR Crash fix

Use the Windows file checker to repair corrupted files: file checker tool

How to access this beta branch?

Go to your Steam Library.
Right click on The Surge 2 then choose “Properties”.
Go into the “Beta” tab and select “liveops_beta” in the drop down menu.
Download the new version and launch the game.

Before launching the beta branch, please make sure to back up your saves: D:\Steam\userdata\XXX\644830\remote

If you still have performance issues, please send an email to [email protected] with a brief introduction of the issue, alongside your DxDiag and log file. This will help us identify the issue and find a fix.

How to find my log files?

Go to C:\Users\XXX\Documents\The Surge 2\logs and zip the folder
Send the files and the link to your Steam thread to [email protected]

If you are still encountering the error message “0XC0000005”, please update your GPU drivers.

AMD owners: http://support.amd.com/en-us/download

Please install the Adrenalin 2019 Edition 19.9.2 or higher

NVIDIA owners: http://www.nvidia.com/Download/index.aspx?lang=en-us

Please install the 436.30 Game Ready Drivers or higher

If you encounter other technical issues, we advise you to read our technical FAQ. If the issue you’re experiencing still persists, please make a thread in technical support with as much detail as possible.

Thanks!

The Surge 2 Team