Re-up update: 24 hours on

Hello everyone,

Yesterday we released our re-up update across Gears 5. When we released the update, we split it into two parts:

• Part 1 was to update everyone's accounts to the correct re-up and level, as well as introduce the new re-up xp requirements per level.
• Part 2 would then provide the retroactive awards for re-ups you'd gained previously.

As we started on part 2, we ran into a service issue which impacted the game and as a result we saw the following issues:

• Players who had yet to login had yet to be given the correct re-up and level. (Fixed)
• Players would be unable to use their skill cards across PvE content. (Fixed)
• Players would be unable to access their customization options at all. (Fixed)
• Players would encounter store purchasing issues.

However, we'd like to let you know that we're still aware of the following issues in-game:

• Users who were re-up 24 and 25 prior to the update will run into the following issues. If you are seeing these issues please submit a ticket to http://support.gearsofwar.com/ :
  • Their re-up will have been removed.
  • Their cards and medal progress won't work.

• Potential store issues with a purchase may still occur. If you feel like you've experienced any issues with your purchase, please submit a ticket to http://support.gearsofwar.com/.

Re-up table

When we published the re-up article last Thursday, we provided a re-up 1 – 50 table and the associated rewards, when the update went live yesterday some users correctly mentioned about some rewards they didn't receive. This was due to a mix-up in the rewards and to help clear up the confusion here is the revised re-up table:

Re-upRewardRe-up 1Desert camo Lancer, Gnasher and Snub & 1st BloodsprayRe-up 2Desert camo Hammerburst, Boltok and ClawRe-up 3Desert camo Overkill, Enforcer & EMBARRe-up 4Desert camo Retro Lancer, Longshot and MarkzaRe-up 5Desert camo Torque Bow, Breaker Mace and BoomshotRe-up 6Desert camo Talon, Lancer GL and DropshotRe-up 7GET SOME! Lancer, Gnasher and SnubRe-up 8GET SOME! Hammerburst, Boltok and ClawRe-up 9GET SOME! Overkill, Enforcer & EMBARRe-up 10GET SOME! Retro Lancer, Longshot and MarkzaRe-up 11GET SOME! Torque Bow, Breaker Mace and BoomshotRe-up 12GET SOME! Talon, Lancer GL and DropshotRe-up 13Team ICE LancerRe-up 14Team ICE Breaker MaceRe-up 15Team ICE MarkzaRe-up 16Team ICE HammerburstRe-up 17Team ICE OverkillRe-up 18Team ICE BoomshotRe-up 19Team ICE Torque BowRe-up 20Team ICE EMBARRe-up 21Heroic MarcusRe-up 22Team ICE ClawRe-up 23Team ICE TalonRe-up 24Team ICE BoltokRe-up 25Team ICE LongshotRe-up 26Team ICE SnubRe-up 27Team ICE Lancer GLRe-up 28Team ICE Retro LancerRe-up 29Team ICE DropshotRe-up 30Team ICE EnforcerRe-up 31Team ICE GnasherRe-up 32Heroic Ascendant LancerRe-up 33Heroic Ascendant Breaker MaceRe-up 34Heroic Ascendant MarkzaRe-up 35Heroic Ascendant DropshotRe-up 36Heroic Ascendant OverkillRe-up 37Heroic Ascendant BoomshotRe-up 38Heroic Ascendant ClawRe-up 39Heroic Ascendant TalonRe-up 40Heroic Ascendant BoltokRe-up 41Heroic Ascendant SnubRe-up 42Heroic Ascendant LongshotRe-up 43Heroic Ascendant EMBARRe-up 44Heroic Ascendant Lancer GLRe-up 45Heroic Ascendant Retro LancerRe-up 46Heroic Ascendant HammerburstRe-up 47Heroic Ascendant ScorcherRe-up 48Heroic Ascendant Torque BowRe-up 49Heroic Ascendant EnforcerRe-up 50Heroic Kantus & Heroic Ascendant Gnasher

We want you to have a little more visibility on what's happened since the re-up update and thank you for your patience and reports during the outage. We'll continue to monitor and if necessary, keep you all informed on any updates.

TC