Today, we are retiring @Kathana Ticket Bot and will be moving forward to use our inhouse developed ticketing system that will be available directly from our website and into the game. For now, you can access the new ticketing system by visiting
https://playkathana.com/support/
We will be adding the in-game ticketing system feature later next week. With the retirement of @Kathana Ticket Bot , all current tickets including the old ones will be removed/deleted. We advise you to create a new one using the new ticketing system.