Whew, a stressful weekend for us at Carbon! While the servers were "up" the whole time, a series of hangs and restarts would leave chat and other systems with embarassing delays or problems. There is a whole cluster of servers that handles different parts of the game, which is why different things would be affected in odd ways.
All weekend fixes were attempted, additional logging added, and the programmers would sit right on top of things to catch what was happening. It was never a hardware capacity issue, just a bug in how some of the databases worked with one another.
Finally, Sunday night, what is believed to be the key fix was implemented. Observations so far indicate we are in the clear--what would have taken 15 minutes to appear has not happened in the last 3 hours, and we are still at the same activity/capacity levels. This is great news!
Unrelated, the Hong Kong server has a problem (it actually started before we launched) and we are working to bring it back online. Just bad luck/timing unfortunately. I don't have an ETA but now that the other issues are solved it is high on the priority list.
Thank you so much everyone for your patience! We've turned on Double XP and Double Kudos and will leave them on for the coming week to try and make up for any inconvenience. Any specific problems, just reach out to the dev team in chat or Discord and we'll try to help!
Lastly thank you to all the veteran players once more--as you know the core dev team is quite small, so the community mods and helpers are key into communicating things to new players and just generally being helpful.
We are all super excited to start testing the Tournament system next week!