[Important] Red Crystal Refunds — Taiwan Residents Only (Posted 8/31 PDT）

Thank you for playing FINAL FANTASY VII EVER CRISIS.

This is a message from the management team.

As part of the end of service process of FINAL FANTASY VII EVER CRISIS, players residing in Taiwan with unused Red Crystals may request a refund.

Refund Period

Aug. 31, 2026, 7:00 PM — Oct. 6, 2026, 11:00 PM PDT

Please ensure that you submit a refund request within the above period. Refund requests cannot be accepted after the deadline.

Refund Amount

Unused Red Crystals on Oct. 6, 2026, at 11:00 PM PDT will be converted into New Taiwan dollars (NT$) at a rate of NT$0.24 per 1 Red Crystal. The final refund amount will be rounded up to the nearest whole New Taiwan dollar.

To view your Red Crystal balance, go to Home > Menu > Refund.

*Please note that you will no longer be able to view your Red Crystal balance after the refund period.

How to Request a Refund

To request a refund, please follow the instructions below and note the information provided.

1. Launch FINAL FANTASY VII EVER CRISIS.

2.Tap the title screen.

3.From the Home screen, tap the Menu button.

4.Tap the Refund button in the menu.

5.Review your Red Crystal balance, then tap the Request Refund button and provide the required information.

Required Information

- Name

- Email Address

- National ID Number (Taiwan)

- Address

- If you are under 18: Parent/Guardian Name

- If you are under 18: Parent/Guardian National ID Number

- Bank Account Information (Bank Name, Branch Name, Account Holder Name, Account Number)

6.If (a) your refund request is accepted, (b) the information provided is inaccurate or incomplete, or (c) you have no unused Red Crystals when the service ends, a message will be sent to your registered email address from GameTopia.Co.Ltd ([email protected]). Please make sure to check your inbox.

Refund Method

Once the required procedures have been completed, your refund will be transferred in New Taiwan dollars (NT$) to the bank account you provided. The transfer will be processed by GameTopia.Co.Ltd, our payment processing partner.

Refunds will be processed starting Oct. 7, 2026, at 9:00 AM PDT.

*Any transfer fees will be covered by us.

Use of Personal Information

Any personal information you provide in connection with the refund procedure — including your name, email address, address, national ID number, parent/guardian details, bank account information, and other relevant information — will be used only for purposes necessary to process your refund, such as receiving your application, verifying your identity, confirming your balance, transferring funds, and communicating with you about your request.

In addition, we may disclose your personal information to GameTopia.Co.Ltd, which acts on our behalf in carrying out the transfer process, as well as to other contractors entrusted with services related to this refund procedure, to the extent necessary to achieve the purposes of use described above. In such cases, we will exercise necessary and appropriate supervision over these contractors.

For details about how your personal information is handled, please refer to our Privacy Policy.

Notes

- Refunds are available only to residents of Taiwan.

- Refunds apply only to Red Crystals purchased from the in-game shop. Refunds do not apply to Blue Crystals obtained as bonuses or through other means.

- The refund amount will be calculated based on your Red Crystal balance at the time of the end of the service on October 6, 2026, at 11:00 PM (PDT), not your Red Crystal balance at the time of application.

- Please submit your refund request using a bank account registered under the applicant’s own name. If the applicant is under 18, please use a bank account registered under the name of a parent or legal guardian.

- Please provide a New Taiwan dollar (NT$) bank account for your refund. Refunds cannot be transferred to time deposit accounts, foreign currency accounts, passbookless accounts, or overseas accounts.

- No refund will be issued if the refund request is submitted after the refund period, submitted through a method other than the procedure specified in "How to Request a Refund," or if our investigation confirms that your game data contains no unused Red Crystals.

- If additional documents must be mailed due to incomplete or incorrect information in your refund request, any postage fees will be borne by you. Please ensure that all information provided during the refund process is accurate.

- If there are any issues with the information provided in your refund request that prevent the refund transfer from being completed, you will be contacted at the email address registered during the application process. If we are unable to confirm the required information by Oct. 29, 2026, at 11:00 PM PDT, or if we do not receive your response by the deadline specified in our confirmation email, your refund request will be automatically canceled.

- If you do not receive the email, please check your spam, junk, or other filtered folders (e.g. Gmail's Promotion tab).

The FINAL FANTASY VII EVER CRISIS Management Team

August 31, 2026