Over the past week, we’ve reviewed your feedback regarding recent moderation changes in Prominence Poker. Based on your input, we identified that certain thresholds for bans and timeouts were too strict, leading to unfair penalties for some players. These thresholds have now been adjusted for greater accuracy moving forward.
Why We Introduced Sit-Out Penalties
Some players have asked us why penalties for abusing the sit-out feature were implemented. Prior to last week’s update, players could exploit this feature to achieve higher ranks in ranked play by waiting out others at the table or resetting the sit-out timer through purposeful disconnections. The goal of the penalties was to prevent this behavior, but let us be clear — the sit-out feature remains available to everyone for legitimate use. The sit-out timer sits at two minutes and 30 seconds for head-to-head play and five minutes for table play, respectively.
Updated Sit-Out Abuse Penalties
Players who abuse the sit-out function may see a temporary ban ranging between one hour to 16 hours, dependent on varying factors. Simply put, the penalties aim to ensure fair play by addressing abuse without impacting the table play you all are accustomed to. Our goal remains to keep the game fair, fun, and welcoming, creating an enjoyable experience for all players.
Addressing Player Concerns
We’re actively reviewing ban appeals and unbanning players where appropriate. If you believe you were unfairly penalized before Dec. 12 at midnight UTC, please submit a ticket to Jagex Support here. Thank you for your understanding and continued support as we work to make Prominence Poker the best poker game experience out there. Keep the feedback coming — we’re listening!