Hello everyone,
For players who may have missed our updates on social media and updates on our Steam Forums, we want to provide a full recap of what has been happening behind the scenes over the past few weeks and share the latest progress on restoring our servers.
On February 2nd, all three of our world wide data centers went dark and all our servers went offline without notice. We were informed by our primary network hosting provider they had encountered a serious issue requiring an unspecified amount of days to fix. This forced APB:Reloaded and GamersFirst offline. Unfortunately, we were not provided with an ETA at the time, but we immediately began working with our provider to resolve the issue.
After ongoing discussions, we were initially told services would be restored by Friday, February 7th. However, as delays continued, and deadlines were missed, we made the very difficult decision to terminate all services and implement an entirely new hosting solution to regain control over our infrastructure and ensure long-term stability.
This process has involved quickly securing all of our existing servers, acquiring new servers to meet player demand, and kicking off multiple network colocation and transit contracts around the world. Once we secured new servers, our team began working on restoring services. At the same time, we finalized development for what would have been our Valentine's Day event. As promised, this event will be launched for APB Reloaded once the game is back online.
As of right now, here is what we have accomplished for APB Reloaded, Fallen Earth, and GamersFirst:
- 2/21 (Friday): Network circuits were scheduled for provisioning and activation.
- 2/24 (Monday): Hosting cabinets were finalized and handed over for setup.
- Server Racking Begins: We moved and racked all the necessary hardware for both NA and EU data centers.
All servers in North America have been set up, and we are currently waiting for one final part before going live.
In Europe, hardware has been moved to Amsterdam, racked, and plugged in. We are now waiting on circuit activation. Our CEO is currently in Amsterdam, tirelessly overseeing everything to ensure a smooth transition. Our team is actively working on-site in both locations to complete the setup as quickly as possible.
We truly appreciate the patience and support from our dedicated players. This transition has been a massive undertaking, and we are doing everything possible to ensure that APB Reloaded and Fallen Earth return stronger than before.
We are posting regular updates on our Discord, and we welcome everyone to join us there for the latest news and discussions: discord.gg/littleorbit
We will continue providing updates via Steam, Discord, and social media as we approach the final stages of this process.
Thank you for being patient with us and we'll see you back in-game soon!