Hi there!
We've noticed an increase in crash reports based on user feedback. Here are some examples:
Campaign runs for a few minutes then the game crashes without warning. It is not like getting stuck then closes but rather, you blink and it is gone.
The game suffers a large stutter and freezes, the freezes continue until eventually a crash happens. Can occur anywhere between the first 8 minutes to the latter 24.
The game closes when I open the story mode, both kenji and winter, just 5-10sec then it closes automatically.
Let us quickly sum this up:
- We are looking into it, but it is a complicated matter that will take some time for us to solve.
- This only happens for Windows 11 users.
- This does not happen to every Windows 11 user (we have tried many times to reproduce this).
- Some users provided crash reports in accordance with our instruction, which helped us get some ideas as to why this happens.
This issue seems to have come out of nowhere and may or may not be related to one of the Windows 11 updates. It's challenging to pinpoint the exact cause because the game works fine on all other OS (even Linux via Steam Proton), and it works for us (BR dev team members) on Windows 11 as well.
If we can't reproduce it, we will definitely have a tough time fixing it. We're closing in on the target; however, and let's be honest, nothing will ever be as hard as getting this game on Steam was.
Thanks to everybody who sends the crash dumps; that is very much appreciated. If you are struggling with crashes as well, please leave a comment here answering this short form and maybe provide a bit of background details:
- Does your Battle Realms: Zen Edition crash?
- When does it crash?
- Version of your Windows (Name + Build)
- Do you have a stationary PC or a laptop? If it's a laptop, does it have a hybrid GPU layout (multiple GPUs)?
- What GPU does the game run on?
Thanks in advance, and rest assured, we will have this solved soon. ːlunar2020halodragonː
