Hire staff to run your rota, code insurance claims, appeal refusals and negotiate with insurers. Admitted patients are no longer charged twice after loading a save.
Staffing Office
Build it in the Administration department from Community Hospital.
- Hire a Staffing Manager to run the rota for you: Manual (you do it all), Assisted (suggestions you approve) or Automatic (changes within your limits).
- New "Staffing office" app on the office computer: who's in, short shifts, wages, suggestions and a record of every change.
Billing Office
Build it in the Administration department from Community Hospital.
- One insurance claim per visit, sent when the patient leaves. Insurers pay charge by charge, so some claims come back part-paid.
- Appeal a refusal once, within 14 days.
- Medical Coder (Regional Medical Center) codes claims from the chart. Clean claims are refused half as often, and the coder asks a doctor when a diagnosis was never confirmed.
- Insurance Relations Manager (Regional Medical Center) negotiates better terms with insurers. Every win means promising to keep taking their patients for a month.
- Grumpy Goose doesn't pay for surgery and Lucky Duck doesn't pay for food.
- Billing staff only work while sitting at a desk in the Billing Office. You can always code, appeal, ask a doctor and talk to insurers yourself.
- New "Billing office" app: claims, refusals, doctor questions, insurers and contracts, money by department, and whether the office is worth what it costs.
- Insurer money now has its own line in the books: "Insurance payments".
Fixes
- Admitted patients were charged the admission again after loading a save.
- A patient's return visit wasn't billed when they were discharged.
- Desks the game furnishes itself now face into the room, with their chair in front.
- Opening another app on the office computer now closes the office windows.
Found a bug? Press F8 in the game and it sends the report straight to us.