Ahoy, mateys!
First off, thank you. Seriously. The amount of love and support you’ve been showing us lately hasn’t gone unnoticed, and we really appreciate it.
Over the past few days, we’ve been investigating a number of issues, and today we want to talk a bit more about the Steam Cloud save problems some of you have been running into.
From what we’ve seen so far, it can show up in a few different ways:
Playing on 2–3 different devices → and then suddenly not being able to log into the game anymore
Playing on a single device → but after saves get uploaded to the cloud, you can’t get past the main menu
Other odd behavior that’s hard to pin down and doesn't resolve after a simple PC restart
We know how frustrating this is, especially if you’re used to switching between setups without even thinking about it. We’re really sorry this is happening, and please know we’re actively working on it.
With so many different setups and devices out there, the tricky part has been pinning down the exact root cause. We’ve been trying to keep up with reports (mostly through Discord), but we know that’s not ideal for everyone. Thanks for sticking with us anyway.
For now, we recommend:
Avoid switching between devices if you can
Back up your save files manually from time to time
If you run into corrupted saves, turn off Steam Cloud before restoring from a backup
Game Client Save folder (if you play solo or self-host):
%LOCALAPPDATA%\\R5\\Saved\\SaveProfiles
Dedicated Server save folder:
R5\\Saved\\SaveProfiles
We recommend backing up the entire SaveProfiles folder in both cases. Also, if Steam asks which save to use, it’s generally safer to go with your local files whenever possible. Turning Steam Cloud back on can sometimes overwrite your local progress, which might set you back or undo your latest saves, so just be a bit careful there.
For now, we’re keeping Steam Cloud on. We may need to turn it off later, as fixing this in a controlled environment is much easier than trying to patch it live for everyone at once. Please stay tuned.
And again, thank you for the trust you’re giving us right now. We don’t take it lightly. We care a lot about this game and about you guys, and we’re doing everything we can to sort this out. It’s a long journey, but we’re in it together.
Much love,
Kraken Express