Hi everyone,
Yesterday, we took the game down for standard maintenance and to switch Anti DDoS providers.
This was supposed to be a pretty simple procedure... but like all things APB, it quickly unraveled and turned into a cluster. Our fiber connection in Amsterdam has had some issues, and it went out midstream.
They got in back online, but an issue with other hardware prevented the EU World from fully functioning.
We sorted out those issues, only to have the optic fiber connection go bad again.
At this point, we have worked with our Amsterdam host to replace all the hardware giving us issues. The goal is get EU back online as soon as possible.
To be clear, no player data was lost. The outage has been a cascade of fixing underlying network issues that were missed when we put Amsterdam online, or came up during our Anti DDoS cutover. I'll give updates here until that happens.
Then over the next week, we will replace all of the other hardware that has been not been 100%.
To be continued..
Thanks,
Matt