TriggerHeart EXELICA · published
Regarding the issue where the game does not start after updating to the latest NVIDIA GeForce driver
Dear Customer
Thank you for your support. This is Cosmo Machia Support.
We have received reports that after updating to the latest GeforceGameReady driver (560.70) and NVIDEA Studio driver (560.70),
game software will no longer start.
Our development team is currently investigating the issue, so please wait for a while until we can resolve the problem.
Even if you downgrade the driver, it will no longer start once it is installed.
It seems that the problem can only be resolved by restoring the environment that was working with a Windows backup. (This is not recommended as it involves risks.)
It does not seem to be a problem in environments other than the GeForce series, but the current workaround is to hold off on the driver update.
It will take some time to determine the cause, so we apologize for the inconvenience, and we appreciate your patience.
If the game does not start, could you please let us know the details of the situation so that we can investigate it?
・See OS version, CPU and GPU memory system details > System version information.
・GeForce Experience and GeForce Game Ready driver versions > Check the information in the NVIDIA tool.
Thank you in advance.
Cosmo Machia Support