We would like to share additional information regarding the recent Solo Raid (BETA) error and some of the Jump-Start Quest Mission Rewards.
Solo Raid(BETA) is has not been officially released yet as it is still in beta mode. We released the mode in beta first to ensure we can collect the feedback from our Captains for a better release. We expected some aspects of the gamemode to require some improvements, but the recent 'level adjustments not applying' error caused more inconveniences than we expected and we sincerely apologize for that.
Also, we are currently in a situation where it is difficult for us to figure out exactly which Captains were affected by this error and lost points.
As such, we will be providing the compensation to all Captains instead of just those who were affected by this issue. We apologize and hope for your understanding regarding this.
The issue that we mentioned has been fixed. So the one-time reward of the Exalted Skill Book from the Score Rewards can be claimed normally by our Captains during Beta Season 2 which will begin next week. Since this reward does not reset, Captains who could not receive this reward this Season isn't actually missing out on the total rewards.
As a compensation for Captains who had to wait an extra season to claim the point rewards as well as Captains who received a lower ranking than they were meant to receive,
we will be providing an apology compensation on top of the Rank 1 Reward (minus the exclusive title) to all Captains.
Please refer to the details below for more information.
Compensation Target: All Captains
Compensation Period: Apr 17th Announcement - 10:00 May 1st 2024 (UTC) -Once upon log-in
Apology Compensation: Diamond x1,000
Ranking Compensation: ★6 Legend Rune Bead x40 + Legend Skill Book Piece x450
As for the new Jump-Start Quest missions that were added on the Apr 11th Update.
The Jump-Start Quest Round 65 mission 'Fully Rank Boost an Exalted Mercenary 1 time' mission requires the Captain to fully rank boost an Exalted Mercenary after the addition of this mission to complete it.
This was meant to be a guide for New and Returning Captains to adjust to the current game and provide rewards for it.
As for the Captains who have been actively playing the game, we assumed it would be okay as we had planned to release a new Exalted Mercenary on the upcoming May Update.
However, Captains who had already finished Rank Boosting all 4 available Exalted Mercenaries were stuck on this mission as they had no convenient way of completing it at this point.
We gathered the feedback from Captains who wanted to quickly finish this quest and prepared the following compensation.
All Captains will receive the Exalted Mercenary 'Pyran'.
As we briefly mentioned above, a new Exalted Mercenary is planned to be released during the May Update.
Captains who want to finish this quest as soon as possible can decide to upgrade this new Pyran that are being sent out.
Captains who would like to plan out a more efficient way to finish this can decide to wait for the release of the new Exalted Mercenary on May as well.
Compensation Target: All Captains
Compensation Period: Apr 17th Announcement - 10:00 May 1st 2024 (UTC) -Once upon log-in
Compensation: Exalted Mercenary 'Pyran'
We realize that the solution above doesn't quite solve the innate issue of this system, but this is the best solution we could come up with in the current situation.
We also recognize that some Captains would like adjustments for other Jump-Start Quest missions such as 'Bestow Insignia of Creed' and 'Use Legend Scrolls'.
However, the currently final mission of the Jump-Start Quest was designed to be somewhat difficult to complete, and we feel that these missions difficulty is in the right spot at the moment, so we will not be making adjustments to them.
Lastly, there have been Captains asking for some announcements about the Underground Arena and Tournament network issues.
We will monitor how the new fixes that were applied to these game modes on Apr 11th will affect the April Tournament and make an official announcement after.
We are always grateful for all the Captains who give us valuable feedback and suggestions for Brave Nine.
Thank you.