Once again, thanks to all of the folks who've contributed to tracking down issues since our release last Friday (9/20) and our recent hotfix patch this Tuesday.
1. LOD’s and supporting code adjusted to resolve the odd eyeball/hand stretching issues with dead bodies.
2. Implemented fix to reduce single player games abruptly ending with message prompt “Your connection to the host has been lost.” after attempting to join an MP game issue.
3. UI fix for loadouts displaying options in their inappropriate slots.
4. Fixed DLC bug related to players unable to join servers due to DLC mismatch.
5. UI Fix for debug text “null’ displaying on the AAR screen.
6. UI Fix for “AAA:BBB” being displayed on waiting to load screen.
7. UI fix for server browser (lobby) games not refreshing upon clicking refresh button.
8. Single Player extraction zones increased and should now properly complete while playing with Squad AI.
9. All HQ extraction zones near all gates properly function.
There are still issues outstanding that we want to address, and some of the more critical issues require more time to implement. As a part of what we call the Triage process, we take into consideration several factors when determining which fix to adopt:
● Ease of fix
● Impact of fix on other areas
● Length of time to implement
● Severity of the issue
● Etc.
This process guides decisions on which fixes get adopted now and which ones get adopted later.
With this in mind, in order to help in our Triage process, we are extracting as much information as we can from the Steam & Serellan forums - so please continue to discuss what problems you are running into in these locations. We also offer lots of support on our forums (in addition to the Steam forum here), as well: www.serellan.com/forums.
We also have technical support available too:
US Email Support
[email protected]
UK Email Support
[email protected]
Phone numbers
United States 818.540.3000 (Option 4)
United Kingdom 0203 0272093 Mon-Fri: 8am - 7pm, Sat 9am - 5pm
Ireland 1-5245264 Mon-Fri: 8am - 7pm, Sat 9am - 5pm
France 01.57.32.34.29 Mon-Fri: 9am-6pm
Belgium 02.200.81.89 Mon-Fri: 9am-6pm
Netherlands 020 2061365 Mon-Fri: 9am-6pm
Germany 069 5007 0070 Mon-Fri: 9am-6pm
Spain 0912754743 Mon-Fri: 9am-6pm
Denmark 43682088 Mon-Fri: 9am-6pm
Finland 0972519208 Mon-Fri: 9am-6pm
Norway 24159797 Mon-Fri: 9am-6pm
Sweden 0851761559 Mon-Fri: 9am-6pm